We’re a small, family-run business dedicated to providing you with the highest quality stay—from the moment you book, throughout your visit, and beyond.

Your first point of contact is Fay Hancock, who manages bookings and day-to-day operations. Though she has a busy family life with two young children (two of Jane and Nigel’s eight grandchildren!), Fay is always happy to help with any questions, from planning activities and dining recommendations to billing and booking details. All communications go directly through Fay to ensure a smooth and personal experience.

Your welcoming hosts, Jane and Nigel Evans, live on site and will greet you on arrival, show you to your room, and serve up delicious breakfasts with a side of friendly conversation each morning. Jane’s breakfasts are renowned for being both tasty and accommodating of all diets—complete with her homemade jams and granola. Nigel, our resident beekeeper, provides fresh, golden honey straight from the hive to your breakfast table—truly sublime!

Jane and Nigel are also passionate about their local area and love sharing insider tips on attractions, walks, and dining to help you make the most of your stay.

Our wonderful housekeeper, Emma, keeps the bed and breakfast spotless, ensuring your surroundings are always welcoming and comfortable.

And last but definitely not least, our resident donkeys, Rosie and Jasmine, play a charming role in life at Pontyclerc—they’re always eager for a fuss and the occasional apple or carrot treat!